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Education |
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Bachelor of Science degree (B.S.)
in Hotel Administration |
Cornell
University
School of Hotel Administration |
Graduated:
May 2005 |
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Professional Experience |
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President
Hospitality Sales and Marketing Association International |
Sept. 2001 - Present |
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- Effectively manage 6 executive directors, which increased revenue by 25% the first year
- Coordinate monthly educational general meetings for 40+ persons
- Amend the relationship between student government
- Renew the value of club membership, thus increasing membership by 10%
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Front Office Night Auditor
Sofitel
Hotel New York, NY
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June 2004 - Present |
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- Reconcile all financial transactions of the day for a 398 room (AAA rated four star) flagship property
- Ensure repeated business by elevating the bar of standard for VIP guests
- Perform Concierge, Front Desk and F&B duties with the respected colleagues
- Managed union and non-union departments in absence of Night Manager
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Sales Coordinator
Carino Collection Hotel Group New York, NY |
Sept. 2003-Jan. 2004 |
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- Managed database of 1500+ sales contacts
- Responsible for liaison between consortia and agents with
hotels
- Assisted in sales and marketing support for business hotels worldwide
- Managed “Sales Connect” -- online tool to expedit RFP process
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Sales Associate
Safilo Optical Fashion New York, NY |
April – August 2003 |
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- Maintained rapport with customers to ensure product and services satisfaction
- Analyzed sales trends, thus implementing yield management
- Increased sales by 70% through personal relationship with customers
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Sales Coordinator
Soho Grand Hotel Sales Department New York, NY |
Sept.-Nov.2002 |
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- Analyzed profitable market segments(FIT, Financial, Fashion, etc.) for 369 room flagship property
- Prospected potential clientele via extensive market research
- Interfaced with sales managers with day to day operations
- Identified key needs of clients thus maximized customer satisfaction
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Special Skills |
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- Proficient in Fidelio, TARS, MICROS, On Command, Microsoft Word, Excel, PowerPoint, Access, Outlook, ACT, Innstar,and Palm
- Certified to Serve Safe Food
- Personal Trainer
- Licensed Ice Hockey Official
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Languages |
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