Phone:  212-454-3766
Mobile: 917-219-5611
Email:  charles_brown@yahoo.com
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  Education    
  Bachelor of Science degree (B.S.)
in Hotel Administration
Cornell University
School of Hotel Administration
Graduated: May 2005  
  Professional Experience      
  President
Hospitality Sales and Marketing Association International
Sept. 2001 - Present  
   
  • Effectively manage 6 executive directors, which increased revenue by 25% the first year
  • Coordinate monthly educational general meetings for 40+ persons
  • Amend the relationship between student government
  • Renew the value of club membership, thus increasing membership by 10%
 
  Front Office Night Auditor
Sofitel Hotel New York, NY
June 2004 - Present  
   
  • Reconcile all financial transactions of the day for a 398 room (AAA rated four star) flagship property
  • Ensure repeated business by elevating the bar of standard for VIP guests
  • Perform Concierge, Front Desk and F&B duties with the respected colleagues
  • Managed union and non-union departments in absence of Night Manager
 
  Sales Coordinator
Carino Collection Hotel Group New York, NY
Sept. 2003-Jan. 2004  
   
  • Managed database of 1500+ sales contacts
  • Responsible for liaison between consortia and agents with hotels
  • Assisted in sales and marketing support for business hotels worldwide
  • Managed “Sales Connect” -- online tool to expedit RFP process
 
  Sales Associate
Safilo Optical Fashion New York, NY
April – August 2003  
   
  • Maintained rapport with customers to ensure product and services satisfaction
  • Analyzed sales trends, thus implementing yield management
  • Increased sales by 70% through personal relationship with customers
 
  Sales Coordinator
Soho Grand Hotel Sales Department New York, NY
Sept.-Nov.2002  
   
  • Analyzed profitable market segments(FIT, Financial, Fashion, etc.) for 369 room flagship property
  • Prospected potential clientele via extensive market research
  • Interfaced with sales managers with day to day operations
  • Identified key needs of clients thus maximized customer satisfaction
 
 
  Special Skills  
   
  • Proficient in Fidelio, TARS, MICROS, On Command, Microsoft Word, Excel, PowerPoint, Access, Outlook, ACT, Innstar,and Palm
  • Certified to Serve Safe Food
  • Personal Trainer
  • Licensed Ice Hockey Official
 
  Languages  
   
  •    Mandarin Chinese
  •    Communicational Spanish